Your privacy is our priority. This document clearly explains how SurgaVIP collects, uses, stores and protects your personal data — so you always know where your information is and who can access it.
Last updated: 1 January 2026We believe user trust is built through transparency. Here is how we protect your data.
All data transmitted between your device and SurgaVIP servers is protected with 256-bit SSL encryption — the same level of security used by Malaysian online banking systems.
SurgaVIP has never and will never sell or rent your personal data to any third party for marketing or commercial purposes.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
We only collect data that is genuinely necessary for platform operations and regulatory compliance. No excessive or irrelevant data collection takes place.
Only surgavip staff who require access to your data for operational or support purposes are permitted to do so — with regular monitoring and audits in place.
In the event of any security incident involving your data, surgavip will notify you in a timely manner in line with industry best practices.
Introduction: This Privacy Policy describes the privacy practices of surgavip ("we", "Platform") regarding information we collect from users ("you") who access or use the surgavip.vu platform and our official mobile app. By using the surgavip platform, you agree to the collection and use of information as described in this policy.
SurgaVIP collects several categories of information from users to enable the platform to function properly and deliver the best possible service. Below is a summary of the types of data collected:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email, phone number | Account verification & communication |
| Identity Verification Data (KYC) | National ID, passport, selfie, utility bill | Legal compliance & security |
| Financial Data | Bank name, account number, transaction records | Deposit & withdrawal processing |
| Platform Usage Data | Wagering records, game history, login activity | Service improvement & security |
| Technical Data | IP address, device type, browser, operating system | Security & fraud detection |
We do not collect sensitive information such as health data, religious beliefs, or political views. Financial data such as credit card numbers is not stored in our systems — transactions are processed directly through registered, secure third-party payment gateways.
Data collected is used solely for the following purposes:
SurgaVIP does not use your data for third-party marketing purposes. If you receive promotional communications from us, they are based on your own account activity on the platform and you may unsubscribe at any time.
All personal data processing by SurgaVIP is carried out on a lawful basis. Depending on the type of data and purpose of processing, the legal bases we rely on are as follows:
SurgaVIP does not sell, rent or share your personal data for third-party marketing purposes. However, we may share your data with the following parties for legitimate operational purposes:
This includes server hosting providers, game software suppliers, live chat service providers, and analytics platforms. All these providers are bound by strict data protection agreements and may only use your data for the purposes we specify.
To process deposits and withdrawals, we share the necessary information with recognised payment gateways and banks. These payment processors maintain their own strict privacy policies and security standards.
SurgaVIP will disclose user data to legal or law enforcement authorities when required by law, court order or a valid official investigation. We will not disclose data beyond what is legally required.
All third-party service providers we engage have undergone security assessments. Data shared is kept to the minimum necessary and is afforded contractual protections equivalent to those within our own platform.
SurgaVIP stores your personal data on servers protected to the highest industry security standards. The technical and organizational measures we apply include:
Your personal data is retained for as long as your account is active, or for as long as necessary for the purposes stated in this policy. Generally, transaction records and KYC data are retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legal requirements.
After the required retention period expires, your data will be securely deleted or permanently anonymized so it can no longer be linked back to you.
The SurgaVIP platform uses cookies and similar technologies to enhance user experience and security. Types of cookies we use:
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain functions of the SurgaVIP platform.
As a SurgaVIP user, you have the following rights regarding your personal data:
Request a copy of your personal data held by us at any time.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to our legal obligations.
Request restriction of your data processing in certain circumstances.
Receive your data in a machine-readable format for portability.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact the surgavip support team via 24/7 live chat within the platform. We will process your request within 14 business days.
The Know Your Customer (KYC) process is a legal requirement that all responsible online entertainment platforms must fulfill. SurgaVIP conducts KYC to verify user identities, prevent fraud and meet anti-money laundering obligations.
Documents collected during the KYC process — including copies of national ID, passport, or other supporting documents — are stored with high-level encryption and accessible only by authorised compliance staff. These documents are never shared with any party except as required by law.
Once your KYC is completed and verified, the withdrawal process becomes faster and smoother. Your KYC data is stored securely and you will not need to repeat the process unless there is a significant change in your information or a mandatory periodic review is required.
SurgaVIP is a platform restricted to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we find that data from a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately via live chat so we can take the appropriate action.
SurgaVIP reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, technologies used, legal requirements or other relevant operational reasons.
Any material changes will be communicated to active users via in-platform notifications before the changes take effect. The "Updated" date at the top of this page always reflects the latest version of the policy.
Your continued use of the SurgaVIP platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding your privacy and personal data protection at surgavip, we welcome you to reach out to us:
Our team is committed to responding to all privacy-related inquiries within 3 business days. For formal data subject rights requests (such as access, correction or deletion), the processing period is up to 14 business days.
SurgaVIP operates with full commitment to user privacy and trust. If you are dissatisfied with how we have handled any privacy request, you have the right to seek independent review through the relevant legal channels.
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